Conditions d’utilisation

Welcome to Lorenzomode. By accessing and placing an order on www.lorenzomode.com, you accept the following terms and conditions.

1. GENERAL INFORMATION

Lorenzomode is an online fashion store operating from Europe. These terms govern the use of our website and the purchase of products.

2. ACCEPTANCE OF TERMS

By using our website and making a purchase, you confirm that:

  • You are over 18 years old or have the consent of your parents/guardians
  • You accept these terms and conditions
  • You provide truthful and up-to-date information

3. PRODUCTS AND PRICES

  • All prices are expressed in euros (EUR) and include VAT
  • We reserve the right to modify prices without prior notice
  • Product images are for guidance and may vary slightly from the actual product
  • Product availability is subject to stock

4. ORDER PROCESS

  • When placing an order, you will receive a confirmation email
  • We reserve the right to reject or cancel orders in exceptional cases
  • Order acceptance occurs when we ship the product

5. PAYMENT

  • We accept the payment methods indicated in the checkout process
  • Payment must be completed before order shipment
  • All transactions are processed securely

6. SHIPPING AND DELIVERY

  • Delivery times are estimated and may vary
  • Shipping costs are calculated based on destination and weight
  • We are not responsible for delays caused by the courier company or circumstances beyond our control

7. RETURNS AND REFUNDS

Please refer to our Returns and Refunds Policy for detailed information. We offer a 7-day guarantee from receipt of the product.

8. INTELLECTUAL PROPERTY

  • All website content (texts, images, logos, designs) is the property of Lorenzomode
  • Total or partial reproduction is prohibited without express authorization

9. LIMITATION OF LIABILITY

Lorenzomode is not responsible for:

  • Indirect or consequential damages arising from the use of our products
  • Service interruptions due to maintenance or technical issues
  • Improper use of products

10. DATA PROTECTION

The processing of your personal data is governed by our Privacy Policy, which you can consult on our website.

11. APPLICABLE LAW AND JURISDICTION

These terms are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals of Spain.

12. MODIFICATIONS

We reserve the right to modify these terms at any time. Changes will take effect from their publication on the website.

13. CONTACT

For any questions about these terms and conditions: Email: contact@lorenzomode.com Website: www.lorenzomode.com

14. RIGHT OF WITHDRAWAL

In accordance with Spanish and European legislation, you have the right to withdraw from the contract within 7 days of receiving the product, without the need for justification. To exercise this right, contact us at contact@lorenzomode.com.