Privacy policy

At Lorenzomode (www.lorenzomode.com), we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and applicable European legislation.

1. INFORMATION WE COLLECT

When you place an order or register in our store, we may collect:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through certified payment gateways)
  • IP address and browsing data
  • Order history and purchase preferences

2. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process and manage your orders
  • Send you order confirmations and updates
  • Improve our products and services
  • Communicate with you about promotions and news (only if you have given prior consent)
  • Prevent fraud and ensure store security
  • Comply with legal and tax obligations

3. DATA PROTECTION

We implement technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption on all transactions
  • Secure data storage on protected servers
  • Limited access to personal information only for authorized personnel
  • Regular security audits

4. SHARING INFORMATION

We do not sell or rent your personal data to third parties. We may share information only with:

  • Payment and shipping service providers necessary to complete your order (such as Shopify Payments and courier companies)
  • Technology service providers that help us operate the store
  • Legal authorities when required by law

All our providers are contractually obligated to protect your data.

5. COOKIES

We use cookies to improve your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through our consent banner or configure your browser to reject cookies, although this may affect some store functionalities.

6. YOUR RIGHTS

In accordance with GDPR, you have the right to:

  • Access your personal data
  • Request rectification of incorrect or incomplete data
  • Request deletion of your data ("right to be forgotten")
  • Limit the processing of your data
  • Data portability
  • Object to the processing of your data
  • Withdraw your consent at any time

To exercise any of these rights, contact us at contact@lorenzomode.com. We will respond within a maximum of 30 days.

7. DATA RETENTION

We retain your personal information for the time necessary to fulfill the purposes described in this policy:

  • Order and billing data: minimum 6 years (legal tax obligation)
  • Marketing data: until you withdraw your consent
  • Other data: until you request deletion or it is no longer necessary

8. CONTACT

For any questions about this privacy policy or to exercise your rights, contact us at: contact@lorenzomode.com

If you believe we have not properly addressed your rights, you may file a complaint with the competent data protection authority in your country.

9. CHANGES TO THIS POLICY

We reserve the right to update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with the update date.