Shipping policy

 

At Lorenzomode, we are committed to providing you with an exceptional shopping experience from the moment you place your order until it arrives at your door. Below, we detail our shipping policy.

Free Shipping We are pleased to offer free shipping on all orders placed to Europe and the United States. We do not apply additional shipping charges, regardless of your purchase value.

Shipping Zones We currently ship to:

  • All European Union countries
  • United States (all states)

Estimated Delivery Times Once your order is processed and shipped, the estimated delivery times are:

  • Europe: 3-7 business days
  • United States: 3-7 business days

The indicated times are estimates from the shipping date and may vary depending on your specific location, courier service availability, and other external factors.

Order Processing

  • Orders are processed Monday through Friday (excluding holidays)
  • Processing time is 1-2 business days from payment confirmation
  • You will receive a confirmation email when your order is processed
  • Once shipped, you will receive a second email with the tracking number

Shipment Tracking All shipments include a tracking number so you can monitor your order status in real time. The tracking link will be sent to the email address provided during purchase.

Delivery Delays Although we work with reliable courier services, delivery times may be affected by:

  • National or local holidays
  • Adverse weather conditions
  • Customs processes (for international shipments)
  • Exceptional circumstances beyond our control

In case of significant delays, we will contact you to inform you about the status of your order.

Delivery Address It is the customer's responsibility to provide a complete and correct delivery address. We are not responsible for orders sent to incorrect addresses provided by the customer. Please ensure you verify all details before confirming your purchase.

Undelivered Orders If your order cannot be delivered due to incorrect information, recipient absence, or delivery refusal, we will contact you to coordinate a new shipment. Additional charges may apply in these cases.

Contact If you have any questions about your shipment or need assistance, please do not hesitate to contact us through our customer service email: contact@lorenzomode.com